Privacy policy

Privacy Policy

Effective Date: 21/06/24

At PAIRFECT LTD, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases from our store. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly.

1. Information We Collect

  • Personal Information: When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: We collect information about the device you use to access our website, including your IP address, web browser, time zone, and some of the cookies that are installed on your device.
  • Order Information: We collect information about the products you view, what you add to your cart, and your purchase history.

2. How We Use Your Information

  • To Process Orders: We use the personal information we collect to process and fulfill your orders, including shipping, handling returns, and providing order confirmations and invoices.
  • To Communicate: We use your contact information to communicate with you about your orders, respond to your inquiries, and send you updates about our store and products.
  • To Improve Our Services: We analyze the device information and order history to enhance our website’s functionality, optimize your shopping experience, and improve our product offerings.
  • Marketing: With your permission, we may send you emails about our store, new products, and other updates. You can opt out of receiving marketing communications at any time.

3. Protection of Your Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored on secure networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Cookies

We use cookies to enhance your browsing experience and gather information about visitors and visits to our website. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, some features that make your site experience more efficient may not function properly.

6. CCTV & Security Policy

At PAIRFECT, we prioritise the safety and security of our customers, staff, and business. To ensure a safe shopping environment, CCTV cameras are in operation throughout our store.

Use of CCTV Footage

  • Our CCTV system is used for crime prevention, safety, and monitoring of store activity.
  • Footage is securely stored and may be reviewed in the event of an incident.
  • If any unlawful activity (e.g., theft, vandalism, or fraud) occurs, we reserve the right to:
    • Share CCTV footage with law enforcement for investigation.
    • Publicly share relevant footage on our social media platforms to aid in identifying offenders and preventing further incidents.

For any questions regarding our CCTV policy, feel free to contact us.

7. Your Rights

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to correct any inaccuracies in your personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal and operational obligations.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at:

Thank you for trusting PAIRFECT LTD with your personal information. We are committed to protecting your privacy and providing you with a secure shopping experience