Refund policy

RETURNS POLICY
Last updated: 01/09/2026

At PAIRFECT LTD, we want you to be completely satisfied with your purchase. If something isn't right with your order, you can send it back. Here's how returns work at Pairfect. None of this affects your statutory rights under UK consumer law.

ONLINE ORDERS
You have 14 days to return an online order, starting from the day after it arrives. If your order came in more than one delivery, the 14 days start from the day after the last item arrives.

To start a return or exchange, email us at TEAM@PAIRFECT.CO.UK with your order number and let us know what you'd like to do.

INSTORE PURCHASES
Items bought in our Paisley store can be returned within 14 days of purchase for an exchange or a credit note. Just bring the item back to the shop with your receipt. The same condition rules below apply.

CONDITION
We need footwear back in a state we can resell it, so please make sure it's:

  • Unworn and in the same condition you received it
  • In the original box
  • Returned with all accessories, labels and tags
  • Packed securely so the shoes and box don't get damaged on the way back

You're welcome to try your shoes on at home, the same way you would in a shop. Just keep it indoors and don't wear them out before you've decided to keep them.

If footwear comes back worn or handled more than needed to try it on, and that reduces its value, we may reject the return. If that happens, you'll need to cover the postage for us to send the item back to you.

SENDING IT BACK
Once you've told us you're returning your order, please post it back within 14 days. Return postage is your responsibility. We recommend using a tracked service and keeping your proof of postage until your refund comes through.

Returns address:
PAIRFECT LTD
50 Old Sneddon St
Paisley
Renfrewshire
PA3 2AP
United Kingdom

WANT A DIFFERENT SIZE OR STYLE? NO PROBLEM, WE'RE HAPPY TO SWAP IT.

HERE'S HOW IT WORKS:

  1. EMAIL US AT TEAM@PAIRFECT.CO.UK WITH YOUR ORDER NUMBER AND WHAT YOU'D LIKE INSTEAD.
  2. PAY A £10 EXCHANGE FEE. THIS COVERS SHIPPING BOTH WAYS.
  3. WE'LL SEND YOU A ROYAL MAIL QR CODE FOR 24HR TRACKED RETURN TO US.
  4. DROP YOUR PARCEL OFF. ONCE IT'S ON ITS WAY, YOU COULD HAVE YOUR NEW PAIR IN AS LITTLE AS 48 HOURS.

REFUNDS
We'll process your refund within 48 hours of your return reaching us.

Refunds to your original payment method will have £5.02 taken off to cover our next day delivery charge. Standard delivery costs aren't refunded.

If you'd prefer store credit or a gift card, you'll get the full order amount back with nothing deducted.

CONTACT US

If you have any questions or concerns about our return and refund policy, please contact us at:

Thank you for shopping with PAIRFECT LTD! We appreciate your business and strive to provide you with the best products and customer service.